Shipping, Exchanges & Returns


REFUNDS AND EXCHANGES

  • Refunds and Exchanges  will be offered for any items where the Returns are initiated withing 15 days of receiving the product.
  • Any Returns initiated outside the 15 day period are not eligible for Refunds or Exchanges
  • Items bought with an offer applied will be refunded after adjusting the offer discount
  • Orders are processed within a few hours of receipt. If you need to cancel or change an order, you must make any changes within 2 hours of your order time otherwise your order might already be packed and ready to ship 
  • Once your return has been received and it complies with our returns policy, we will refund you by the method mentioned below.
  • www.silvertraq.com can only accept returns of product bought directly from our online store.
  • We do not accept returns or exchanges of items purchased at any other online location for any reason.
  • For hygienic reasons, please make sure that any bottoms are tried on over your own underwear.

REFUNDS FOR ARTICLES BOUGHT IN BUY 1 GET 1 OFFERS:

  • In case you are returning 1 article in Buy 1 Get 1 Discounted orders, the proportionate discounted amount as shown on the delivery invoice for that article will be refunded to you via Store Credits Only 
  • Alternatively you can return both articles for a full refund
  • Same rule also applies for for Buy 2 Get 2, Buy 3 Get 3, Buy 4 Get 4 and Buy 5 Get 5 schemes

    REFUNDS FOR ONLINE PAYMENTS

    Returns for Orders that have been paid through Credit / Debit cards can be processed in the following ways:

    1. Refund to the Credit / Debit card through which the order was placed

    2. Store Credit for Order amount

    REFUNDS FOR CASH ON DELIVERY ORDERS

    Returns for COD Orders can be through the following modes:

    1. Store Credit -  Store Credit has lifetime validity and can be used on all products

    2. Refund via Bank Account

    WHAT ITEMS CAN BE RETURNED?

    • We do not accept Returns for Underwear for hygiene reasons
      • We accept returns / exchanged within Fifteen (15) days of purchase on regular priced items
      • Merchandise must NOT have been WORN, WASHED or ALTERED; and MUST HAVE ORIGINAL HANG TAG ATTACHED.
      • Any merchandise returned missing hang tags; in a dirty, worn or poor condition; or without any Return Authorization cannot be refunded. It is then up to the customer to arrange shipping if they would like the item sent back to them.

      HOW DO I RETURN / EXCHANGE A PRODUCT?

      If you would like to return an item, please request a return from the following page:

      https://www.silvertraq.com/apps/return-request

      Or

      Email care@silvertraq.com, quoting your order #, within fifteen (15) days from the date of receiving your order, so we can issue a Return Authorization # and Initiate a pick up if your pin-code is eligible for the same. The Pick up will be done within 3 days of the Return Request. We will process your exchange within 2 - 4 days of the pick up. Refunds can take up to 7 - 10 business days to be processed.